Frequently Asked Questions

What information is required to lodge a complaint?
  • If you are a victim of hacking
    Bring the following information :
    • Server Logs
    • Copy of defaced web page in soft copy as well as hard copy format, if your website is defaced.
    • If data is compromised on your server or computer or any other network equipment, soft copy of original data and soft copy of compromised data.
    • Access control mechanism details i.e.- who had what kind of the access to the compromised system.
    • List of suspects – if the victim is having any suspicion on anyone.
  • If your are a victim of e-mail abuse, Fake profile on Social Networking websites etc
    Bring the following information :
    • Bring soft copy as well as hard copy of proof.
    • Please do not delete the offending e-mail/message from your e-mail/message box.
    • Please save the copy of offending e-mail on your computer’s hard drive.
I have received an e-mail from Bank, asking me to update my Security details by clicking on the link provided in it. What should I do?
  • Your bank will never send you an e-mail asking you to enter your online banking details.
  • Never click on the links provided in these e-mails or submit your online banking details under these circumstances.
  • Clicking on the link will often also enable hidden programs (Trojans/keyloggers, etc.) that may monitor your internet banking.
  • Criminals send out millions of these fraudulent e-mails to random e-mail addresses in the hope of luring unsuspecting innocent persons into providing their personal banking details.
  • Often these e-mails will contain a link to a bogus website, which can look very similar to your regular bank's website. This is referred to as "phishing".
  • Some of these e-mails and bogus websites can seem extremely convincing, hence their effectiveness for criminals.
  • You should immediately delete any such e-mails.
I have received an e-mail about a job which involves receiving money in my bank account and sending it overseas. What should i do?
  • These types of jobs are what we call "mule recruitment" - that is, attempting to get you to receive stolen funds using your bank account and then transfer those funds to criminals overseas.
  • You should immediately delete any such e-mails.
  • Criminals send out millions of these fraudulent job e-mails to random e-mail addresses in the hope of involving unsuspecting innocent persons in their criminal activity.
  • Criminals also advertise these bogus jobs on popular employment or job-seeking websites.
  • Depending on the circumstances, it is possible that people who agree to participate in these "jobs" may be prosecuted.
  • If you have received money in your bank account, transferred or attempted to transfer money overseas in these circumstances, please contact your financial institution immediately.
What is an IP address?

IP addresses are analogous to telephone numbers – when you want to call someone on the telephone, you must know their telephone number. And when a computer on the Internet needs to send data to another computer, it must first know the IP address. IP addresses are typically shown as four numbers separated by decimal points, or “dots”. For example, and are IP addresses. If you want to check your IP address, you can visit websites like: www.whatismyip.com, www.ip2location.com etc.

Every computer on the Internet has an IP address associated with it that uniquely identifies it.

IP addresses are of two types:

Static: Every time you restart your computer/router and you are having the same IP, then it is a static IP address.

Dynamic: Every time you restart you computer/router and your IP address is changed, then it is a dynamic IP address. But sometimes you can get same IP even after you restart you computer/router.

If you need to make a telephone call but you only know the person’s name, you can look them up in the telephone directory to get their telephone number. Whereas in the case of Internet, that directory is called the Domain Name System, or DNS in short. If you know the name of a server, say www.cybercellraj.com, and you type this into your web browser, your computer will then ask its DNS server what the numeric IP address is that is associated with that name. After receiving IP, site will be displayed on your browser.